Frenz support
We're around.
Something not working, or a question about your account? Email us and we'll get back to you.
Email us
contact@frenzapp.comTell us what you tapped, what happened, and which phone you're using. A screenshot helps.
Quick answers
- My code didn't arrive.
- Codes come by text to the number you entered. Check the number, give it a minute, then ask for a new one. If it still doesn't show up, email us the number you used.
- I want to delete my account.
- Open Settings in the app and choose Delete account. If you can't get into the app, email us and we'll take care of it.
- Someone's making me uncomfortable.
- Report them from their profile or their post in the app, and switch on Also block to keep them away. We review every report and act within 24 hours, and the person is never told who reported them. If you'd rather write to us, email us what happened.
- I have a question about my data.
- The privacy policy explains what Frenz collects and why. To see, correct, or delete your data, email us.
- I'm getting texts from Frenz.
- Reply STOP to any message to stop receiving texts, or HELP for help. The messaging page explains exactly what we send and when.